1. Include the 'why': The best reviews include not only whether you liked or disliked a product, but also why. Feel free to make comparisons with related products you've experienced.
2. Be specific: Your review should be relevant to the product or your informationd focus on specific features or your experience. For image reviews, we recommend that you write a brief introduction.
3. Not too short, not too long: Written reviews should be at least 20 words and are limited to 5,000 words. The ideal length is 75 to 500 words. Video reviews have a 10-minute limit, but we recommend 2 to 5 minutes to keep your audience engaged.
Through verified by our related staff, if your review can be a good reference to other customers, your review will be shown in the corresponding product page. In return, we will give you some points for your sharing which can be used in any products on SHEIN.
Our related staff will give you points according to the following rules:
In regard to reviews written by customers who have purchased products
(1) Choose/Write about own buying information. When it is verified, you can get 10 points.
(2) Upload pictures. When it is verified, you can get 20 points.
(3) Submit review successfully and share our comments through facebook. When it is verified, you can get extra 5 points.
Be sincere: We welcome your honest opinion about the product. We do not remove reviews because they are critical. We believe all helpful information can inform our customers' buying decisions.
If your review does not comply with these guidelines, it may be rejected or removed.
We are unable to accept the following feedback:
1. Reviews that are not about the product
2. Reviews that contain inappropriate or offensive content
3. Inappropriate Content – Reviews may not contain obscenities, profanity, phone numbers, mailing addresses, non-including SHEIN URLs, videos with watermarks, or other people's material (including excessive quoting)
4. Hate Speech & Offensive Content – We don't allow reviews that express intolerance for people belonging to identity groups including race, gender, religion, sexual preference, or nationality. Customers are allowed to comment on products and question the expertise of authors, sellers, or other customers as long as it is in a non-threatening manner.
5. Promotion of Illegal Conduct – Reviews may not encourage or support behavior that is illegal, including violence, illegal drug use, underage drinking, and child or animal abuse.
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